Travel Istria is a modern tourist agency based in Pula,
specialising in booking holiday
homes and villas with swimming pool.
Owner and founder Kristina Peršić, after years-long experience in providing accommodation services in
her own apartments, decided to offer a different model of agency services from the one she used to deal
with on daily basis. Different needs of renters and personal preferences of guests require a special and
personal approach to both. Therefore, we base our business idea on an individual approach tailored to
the needs of every renter and every guest, at the best price.
We believe that to have a successful business and a satisfied guest, it is important for hosts to be
sure and carefree to devote themselves to the guests. With our support and know-how we would like to
enable our renters to experience this feeling, so that the guests could come to your facility and
with a smile” – just as our slogan says.
NOTICE ABOUT MAKING WRITTEN COMPLAINTS OF THE SERVICE USERS
In accordance to directive of the Article 6, Paragraph 1, Item 3 of the Law on Providing Tourism Services, NN (national newspapers) No. 130/17 the user's written complaint can be made:
- in writing in the business premises;
- through email; email@example.com
- by mail on the address:
TRAVEL ISTRIA j.d.o.o.
Department manager: Kristina Peršić
Sv. Teodora 2, 52100 Pula, Croatia
The reception of the complaint will be confirmed in writing without any delay after receiving the written complaint of the service user, and the answer will be given in writing within 15 days starting from the day of receiving of complaint.