We used Travel Istria for our main holiday this year and rented a private Villa just outside Medulin. Everything went perfectly...... Booking the Villa was really easy and we had confirmation as soon as the deposit was received. Kristina notified us when the when the remainder was due, and confirmed we had paid in full The week before the holiday I received directions to the villa , and key collection instructions, and on arriving we had someone show us around the Villa and ensure we settled in Kristina was accessible throughout the week if we needed anything. The icing on the cake was Kristina arranged for us to stay an extra couple of hours on our last day as our flight was mid afternoon. That meant we could stay around the pool right up until time to go home. I’d fully recommend using Travel Istria, and will use them again !
– John Trace, October 2019.
TRAVEL ISTRIA - Travel agency
NOTICE ABOUT MAKING WRITTEN COMPLAINTS OF THE SERVICE USERS
In accordance to directive of the Article 6, Paragraph 1, Item 3 of the Law on Providing Tourism Services, NN (national newspapers) No. 130/17 the user's written complaint can be made:
- in writing in the business premises;
- through email; firstname.lastname@example.org
- by mail on the address:
TRAVEL ISTRIA j.d.o.o.
Department manager: Kristina Peršić
Sv. Teodora 2, 52100 Pula, Croatia
The reception of the complaint will be confirmed in writing without any delay after receiving the written complaint of the service user, and the answer will be given in writing within 15 days starting from the day of receiving of complaint.